Landlords are sometimes uncertain about what exactly a property manager does for the fee that is collected. This is our second blog in a two-part blog series. In the first part, we talked about finding tenant and in this blog, we’ll discuss what is done when we’re professionally managing your property.
Responding to Tenant Needs
Most rental property owners believe that the most important thing we do is to take the calls in the middle of the night from your tenants. So when your tenant has no water or no heat, they are able to call our emergency number. We have someone available 24 hours a day to handle these calls. Some of our vendors will go out in the off hours. Sometimes, we’ll take the call and then get a service provider out to the property as soon as the doors open in the morning. This is an important service so you aren’t bothered with the emergencies in the middle of the night or over the weekend or while you’re on vacation. We also take routine maintenance calls. If we need your permission before doing any work, we get estimates, let you make your decision, and coordinate repairs.
Conducting Routine Inspections
During occupancy, we do routine inspections every six months. Sometimes it takes a little longer to get into the property since we need access from the tenant. Once we’re in, we take a look around and make sure all is good with the property. We report back to you so you know the status. When tenants are ready to move out, we do move out inspection. This is our opportunity to review how the home looks, and determine how much of security deposit should be returned. Then, we get it back to them in a timely manner.
Providing Technology for Efficient Management
With our software system, tenants can log in 24/7 and request a routine repair. This is usually something that needs to be fixed, but is not of immediate concern. It’s a maintenance issue that needs to be taken care of to protect the condition of your property. The tenants can log in when they realize what is needed, and we will see it and get the repairs scheduled.
Accounting and Bookkeeping for Your Rental Property
You’ll get end of year accounting for your tax records. We can provide you with a record of all bills, charges, and money you have earned. It’s easy to take that information to your accountant and prepare your taxes. You don’t have to do the record keeping. We also make all the calls if there is a collection issue. If tenants are not paying rent, we send them a reminder. As soon as the grace period is up, we start collections and work out whatever arrangements we need to. In rare circumstances, when the tenant needs to be evicted, we will assist with that process and help you get your property back.
If you have any questions about property management fees and services, please contact us at Century 21 Prestige.